Terms & Conditions

Supercharged Tradies Pty Ltd, ABN 27 674 714 535, of 1/10 Jubilee Avenue, Broadbeach QLD 4218 (referred to as Supercharged Tradies, we, us or our).

These Terms & Conditions apply to all coaching, mentoring, training, discovery sessions and related services we provide (Part A), and to your access to and use of the REVVD by Supercharged Tradies software platform (Part B). Sections 5–7 and 17–20 apply to both our services and the Platform.

The following sections apply to all coaching, mentoring, training, discovery sessions and related services we provide.

Supercharged Tradies provides mentoring, coaching, training, and general business guidance for tradespeople. Our role is to support, motivate, and provide insights to help you improve your business.

Supercharged Tradies is not a licensed financial adviser, accountant, tax agent, or lawyer, and does not provide services in those capacities. All information provided is general in nature and for educational purposes only. Nothing we provide should be considered financial, legal, taxation, or professional advice.

Our coaching and mentoring services are not a substitute for professional psychological, medical, or therapeutic care. If you require psychological or medical assistance, you should seek a qualified health professional.

You acknowledge and agree that:

• All business, financial, and legal decisions remain your responsibility.
• You must seek independent advice from qualified and licensed professionals (e.g. accountants, lawyers, financial advisers, licensed contractors) before acting on any guidance provided.
• You are solely responsible for the implementation of any strategies, systems, or recommendations discussed during our sessions.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by the Competition and Consumer Act 2010 (Cth) or any other applicable law which cannot lawfully be excluded.

Where permitted by law, our liability is limited (at our option) to:

• re-supplying the services; or
• payment of the cost of having the services supplied again.

Subject to section 5, to the maximum extent permitted by law:

• Supercharged Tradies and its representatives accept no liability for any loss, damage, cost, or expense incurred by you or any third party arising from the use of our services or reliance on any information provided.
• We make no guarantees or representations about future results, income, profits, or business performance.
• Participation in coaching and mentoring is at your own risk.

You agree to indemnify and hold harmless Supercharged Tradies, its directors, employees, and contractors against all claims, liabilities, damages, or expenses (including reasonable legal costs) arising from your breach of these Terms or misuse of our services.

• Coaching and mentoring fees are payable as agreed at the time of booking.
• Paid discovery sessions must be paid in full, upfront, at the time of booking. A booking is not confirmed until payment is received.
• Unless stated otherwise, all fees are quoted in Australian dollars and are inclusive of GST where applicable.
• If any payment is not made when due, we may suspend services until payment is received. You are responsible for any reasonable costs we incur in recovering overdue amounts.

• Sessions may be rescheduled with at least 48 hours written notice, subject to availability, at no charge.
• If you request to reschedule with less than 48 hours notice, or fail to attend a booked session, that session is forfeited and no refund or credit will be given.
• A session will not be forfeited where the late notice is due to a genuine emergency (for example a medical emergency, accident or bereavement). We may ask for reasonable supporting information and will apply this exception fairly and at our reasonable discretion.
• If we need to reschedule a session, we will give you as much notice as possible and offer the next reasonably available time. No session is forfeited where we initiate the change.

• Cancellation of ongoing coaching programs must be made with at least 30 days written notice prior to the next billing cycle. Any cancellations received within 30 days of the next billing date will result in the next payment being processed as scheduled.
• Refunds are not provided for change of mind. However, your rights under the Australian Consumer Law remain unaffected (see section 5).

We may send booking confirmations and automated session reminders (including at approximately 7 days, 72 hours and 24 hours before a session) by email or SMS. It is your responsibility to keep your contact details current. Non-receipt of a reminder does not waive the rescheduling and forfeiture terms in section 9.

With your prior consent, we may request and publish testimonials, reviews, case studies or results you share with us, including your first name, business name and general location, for marketing purposes. You may withdraw consent at any time by written notice, and we will remove the material from channels within our control as soon as reasonably practicable.

Both parties agree to keep all shared business and personal information confidential, except where disclosure is required by law or with prior written consent. We collect, hold and use personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for details.

All intellectual property, including but not limited to training materials, templates, systems, software, and processes provided by Supercharged Tradies, remain the sole property of Supercharged Tradies. Clients are granted a limited, non-transferable licence to use these materials for their own business purposes only. Materials may not be copied, reproduced, distributed, or resold without written permission.

During your engagement with us and for 12 months afterwards, you agree not to directly solicit for employment or engagement any employee or contractor of Supercharged Tradies who you were introduced to through our services, without our prior written consent.

We may suspend or terminate your access to services immediately if:

• you breach these Terms;
• you fail to make payment when due; or
• we reasonably consider that continued provision of services may harm our reputation or other clients.

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, labour disputes, or power or internet outages.

We may update these Terms & Conditions from time to time. The current version will be provided at booking or published on this page. Changes apply to bookings made after the updated version is issued and do not affect sessions already booked and paid for. For the Platform, we will notify users of material changes by posting the updated Terms on this page and updating the version and effective date; continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. If the dispute cannot be resolved, either party may refer the matter to mediation in Queensland before commencing litigation.

These Terms & Conditions are governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of the courts of Queensland.

Section 21 applies where you access or use the REVVD by Supercharged Tradies software platform at app.sctradies.com.au (the Platform). Sections 5 (Australian Consumer Law), 6 (Limitation of Liability), 7 (Indemnity), 17 (Force Majeure), 18 (Changes), 19 (Dispute Resolution) and 20 (Governing Law) also apply to your use of the Platform.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Platform. The Platform is a SaaS product designed to help trade businesses manage leads, clients, quotes, jobs, scheduling, invoices, payments, communications (including SMS, email, WhatsApp, Facebook, and Instagram messaging), and business reporting.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Platform in any way that violates any applicable law or regulation
• Send spam, unsolicited messages, or bulk communications
• Send abusive, harassing, threatening, or offensive messages
• Impersonate any person or entity
• Attempt to gain unauthorized access to the Platform or other users' accounts
• Use the Platform to transmit malware, viruses, or other harmful code
• Interfere with or disrupt the integrity or performance of the Platform

When using the Platform's messaging features (SMS, WhatsApp, email, social media):

• You are responsible for obtaining proper consent from recipients before sending messages
• You must comply with all applicable anti-spam and telecommunications laws
• You must not send messages for illegal purposes or to harass recipients
• Message delivery depends on third-party providers and is not guaranteed

The Platform integrates with third-party services including but not limited to Meta (WhatsApp, Facebook, Instagram), Google (Calendar, Email), Twilio (SMS), Stripe (Payments), Resend (Email delivery), Supabase (Database), and Vercel (Hosting). These integrations depend on external providers. We are not responsible for outages, changes, or disruptions caused by any third-party service. Third-party services are governed by their own terms and policies.

The Platform offers an optional Google Calendar integration. By connecting your Google account, you authorize the Platform to create, read, update, and synchronize calendar events on your behalf so that jobs, bookings, and schedules stay in sync.

• The Google connection is optional and entirely user-controlled.
• You may disconnect the integration at any time from your account settings or your Google Account permissions.
• Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.
• Calendar synchronization depends on Google's services and availability and is not guaranteed.

See our Privacy Policy for details on how Google OAuth and Google Calendar data is handled.

Access to certain Platform features may require a paid subscription. Pricing, billing cycles, and plan details will be presented at the time of purchase. Where subscription terms are not yet finalized, paid features will be made available subject to separate terms communicated to you in advance.

We reserve the right to suspend or terminate your Platform account at any time, with or without notice, for reasons including but not limited to:

• Violation of these Terms
• Sending spam or abusive messages
• Using the Platform for illegal purposes
• Non-payment of subscription fees
• Engaging in fraudulent activity
• Creating risk or legal exposure for us or other users

Subject to section 5 and any consumer guarantees that cannot lawfully be excluded, the Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free.

Subject to section 5, to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, use, or goodwill) arising out of or in connection with your use of the Platform, and our total liability for any claim arising from your use of the Platform shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Supercharged Tradies Pty Ltd
ABN 27 674 714 535
1/10 Jubilee Avenue, Broadbeach QLD 4218

• General and business enquiries: info@sctradies.com.au
• Technical contact (CTO): anthony@sctradies.com.au
• Executive contact (CEO): rezo@sctradies.com.au

Related pages: Privacy Policy · Data Deletion · Contact us